Privacy Policy

Welcome to Neekz (referred to as "we", "our", or "us"). Neekz is a premium e-commerce platform operated by Shree Vaishnavi Foods, based in Jammu & Kashmir. We are committed to protecting the privacy and security of your personal data.

This Privacy Policy outlines how we collect, process, share, and protect your information when you visit our website, use our mobile services, or purchase our premium grains (including our aged XXXL Basmati Rice, Sultan, and Zaika varieties). By using our services, you consent to the practices described in this policy.

To provide a personalized and efficient shopping experience, we collect information that you directly provide to us and details collected automatically:

• Account & Contact Details: When you register or sign in, we collect your phone number and verify it using One-Time Passwords (OTP). We also collect your name, email address, billing address, and shipping address.
• Order & Shipping Information: We store details of your order history, purchased rice grades, weight selections, and shipping details to manage deliveries.
• Payment Information: All payment transactions are handled securely by third-party payment gateways. We do not store raw card details or PINs on our servers.
• Log & Device Data: We automatically track IP addresses, browser types, device information, verified pincodes (via our pincode checker), and interaction patterns to diagnose technical issues and optimize page layouts.

We use the information we collect to fulfill your orders and enhance your shopping journey:

• Order Fulfillment: Processing transactions, updating you on order status (via OTP/SMS notifications), checking pincode serviceability, and delivering premium grains to your doorstep.
• Personalization: Recommending the best grain variety based on recipes you browse or your shopping history.
• Customer Support: Resolving returns, refunds, deliveries, or answering bulk order/B2B inquiries.
• Store Security: Preventing fraudulent transactions, monitoring site integrity, and complying with local legal obligations.

We do not sell your personal data. We only share information with trusted partners to run our store operations:

• Service Providers: Logistics and courier partners (e.g., Blue Dart, Delhivery) to ship your packages; payment gateways to process transactions; and SMS providers for OTP alerts.
• Business Transfers: If Neekz undergoes a corporate restructuring, merger, or acquisition, your information may be transferred as part of the assets.
• Legal Compliance: We may share details if required by law, regulatory authorities, or in defense of legal claims.

The security of your personal data is a priority. We implement physical, electronic, and administrative safeguards to prevent unauthorized access, loss, or alteration:

• We encrypt sensitive communications using secure SSL protocol.
• Authentication is password-less and secured via cryptographic OTPs.
• Access to consumer database systems is strictly limited to authorized personnel handling logistics and accounts.

Please note that while we use industry-standard precautions, no system is 100% secure. Protect your device to prevent unauthorized access to your active sessions.

Depending on your location, you may have specific rights regarding your personal information:

• Access & Update: You can view and edit your delivery addresses and account information inside the customer dashboard.
• Data Deletion: You can request that we delete your contact details and transaction history, subject to legal record-keeping requirements.
• Opt-Out: You can choose to opt-out of promotional SMS or email alerts by contacting support.

If you have questions about this Privacy Policy, wish to exercise your rights, or want information regarding how your data is handled, please reach out to us: