Cookie Policy

Understand how we use cookies and tracking mechanisms on our premium rice storefront.

1. What Are Cookies

Cookies are small text files containing alphanumeric characters that are downloaded to your computer or mobile device when you visit a website. They allow the site to recognize your browser, save specific session data, and remember preferences over time.

Cookies can be "persistent cookies" (which remain on your device until they expire or you delete them manually) or "session cookies" (which are automatically erased when you close your web browser).

2. How We Use Cookies

To provide a functional e-commerce storefront, Neekz utilizes cookies and local storage to guarantee a smooth purchase flow. Specifically, we use cookies to:

  • Manage Shopping Carts: Retain items added to your cart as you navigate across product catalogs, blog recipes, or wholesale sections.
  • Maintain Authenticated Sessions: Keep you signed into your profile after your phone number has been verified via OTP, preventing the need to sign in again for every action.
  • Save Delivery Pincodes: Temporarily cache checked pincodes so you can see realistic delivery timelines throughout the site.
  • Analyze Customer Interaction: Measure store performance, identify which rice grades receive the most interest, and refine page speeds.

3. Categories of Cookies

We group our cookies into the following categories:

Essential / Strictly Necessary Cookies

These cookies are required for the basic operations of our website. They enable secure areas (such as user dashboards), shopping baskets, and OTP payment security steps. Deactivating these will break the online purchasing experience.

Analytical / Performance Cookies

These allow us to count store traffic, recognize return visitors, and monitor page load speeds. They help us understand which Basmati grades (e.g. Sultan vs XXXL Premium) are popular.

Functional Cookies

These are used to recognize you when you return to the Site. This allows us to greet you by name or pre-populate previously stored delivery addresses for quicker checkout.

4. Third-Party Cookies

In addition to our first-party cookies, some third-party elements embedded in our store may load cookies on your device:

  • Analytics: We use services like Google Analytics to compile aggregate information regarding site use.
  • Payment Partners: Secure payment processors may use cookies to prevent fraudulent transactions during the checkout step.
  • Fonts & Static Resources: Elements used to serve assets (like Google Fonts or CDN files) may compile general device access parameters.

5. Managing Preferences

You have the right to accept or decline non-essential cookies. You can manage your preferences through your web browser configuration:

  • Most browsers accept cookies by default, but allow you to delete current cookies, block future ones, or set warnings when a cookie is stored.
  • Consult your browser's "Help" section (for Safari, Chrome, Edge, or Firefox) to learn the exact step for blocking or deleting cookies.

Warning: If you block essential first-party cookies, you will not be able to log in, save items to your shopping cart, or complete an order on the Neekz platform.

6. Questions or Support

If you have queries or require clarification regarding how we use cookies or other storage mechanisms on our platform, please reach out to our team:

Company Name: Shree Vaishnavi Foods (Neekz)

Address: Shree Vaishnavi Foods, Jammu & Kashmir

Email Support: support@neekz.com

Phone Support: +91 7889356418